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Special Reports

  • Changing the Game with NDC

    There's no escaping the fact 2020 was a lost year for commercial air travel, with IATA reporting a drop in demand of nearly 66 percent compared to the previous year. If that's not bad enough, January bookings for future travel were down 70 percent compared to a year ago. Still, everything isn’t gloom and doom…

    Apr. 22, 2021
    A futuristic composition featuring a laptop keyboard overlaid with glowing digital icons of airplanes and aviation-related circular diagrams. The background includes faint graphs and data visualizations, symbolizing advancements in aviation technology, data analytics, and digital connectivity in the airline industry. The image conveys innovation and efficiency in air travel systems.

  • TMCs Gear Up For Uncertain Times

    Travel management companies are being forced to change, so what will the value proposition look like in the future?

    Apr. 22, 2021
    A close-up of two interlocking golden gears with the words "customer" and "value" engraved on them. The gears are surrounded by metallic components, symbolizing the interconnected nature of customer satisfaction and value creation within a business or organizational system. The vibrant gold color conveys importance and quality.

  • Recovery Room

    In the wake of COVID-19, the future may be closer than we think for the lodging industry

    Apr. 22, 2021
    A hotel staff member dressed in formal attire, including a black suit and bow tie, wearing a face mask and gloves, holds a thermometer in one hand while opening a door with the other. The setting features a modern and elegant interior with floor-to-ceiling curtains and a bright atmosphere. The image reflects safety measures and professionalism in the hospitality industry during the pandemic.

  • Thoughts on An Unpredictable 2021

    With COVID-19 scrambling the future, the only thing left to do is make an omelet

    Jan. 6, 2021
    A red background features a cluster of overlapping thought bubbles, each containing the phrase "what now?" in bold black and red letters. The design conveys confusion, uncertainty, or a need for direction, with a dynamic and chaotic visual effect.

  • Hotels 2021: Changing the Game

    Pandemic-induced disruptions are rewriting the playbook for hotel negotiations

    Jan. 4, 2021
    A hotel concierge or front desk staff member wearing a face mask and gloves stands behind a desk with a large computer monitor. The setting includes protective barriers and a modern, warmly lit interior design with wood paneling in the background, emphasizing safety measures and professionalism in hospitality.

  • Meetings Momentum

    Event planning makes strides toward recovery with hybrids, tests, social distancing and the great outdoors

    Jan. 4, 2021
    A network diagram featuring white, 3D human figures connected by blue lines on a white background. At the center-top stands a red figure, symbolizing leadership or central coordination. The connections illustrate a hierarchy or organized structure of communication, with each figure positioned on circular bases interconnected by blue pathways.

  • Post-COVID Priorities

    When business travel returns – and it will – are your program’s aims aligned with the changes that are coming?

    Jan. 4, 2021
    A glowing digital display shows a world map with regions illuminated in red, depicting the global impact of COVID-19. The text "LIFE AFTER CORONAVIRUS" appears prominently in bold white and red. Surrounding the map are futuristic data graphics, charts, and digital icons, creating a theme of post-pandemic priorities and technological adaptation in a globally connected world.

  • Consumer Friendlier

    Despite the pandemic, NDC is set to give air travel booking a new look and feel – eventually

    Jan. 4, 2021
    A businessman in a suit, wearing a silver wristwatch, holds a smartphone. Above the device, a glowing holographic network of interconnected flight paths and airplane icons appears, with a digital globe as the centerpiece. The background features a blurred airport terminal, highlighting themes of connectivity, global travel, and consumer-friendly technological advancements.

  • Transforming TMCs Connections

    For travel management companies, the pandemic is turning business as usual into relationships reshaped

    Jan. 4, 2021
    A geometric, low-poly butterfly rendered in shades of blue and green hovers in the center of a dark, futuristic background. Surrounding the butterfly are glowing circular patterns and abstract technological symbols, evoking a theme of transformation, innovation, and technological evolution.

  • Hit the Reset

    For business travel, 2020 was the year that almost wasn’t. Now is the time to get ready for something completely different

    Jan. 4, 2021
    2020