The Lufthansa Group and Amadeus entered into what the companies call a “groundbreaking partnership” to make booking, adjusting and managing flights easier and more intuitive for travelers. The focus is on the introduction of an “Order ID,” a new identification number that will eventually replace the previous booking and ticket numbers and bring together all components of a trip.
These include the flight, reserved seats, baggage and additional services such as upgrades or lounge access. This consolidation replaces the previously separate booking systems and provides Lufthansa Group guests with a comprehensive overview of their entire trip.
Tamur Goudarzi Pour, executive vice president-strategy at the Lufthansa Group, said, “We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers.”
The standardization, said an announcement, will enable passengers to rebook even more quickly and conveniently in the future, make additions to their booking or adjust their travel plans at short notice — especially in the event of flight irregularities or changes.
With just one click, said the announcement, customers will receive alternative solutions and other important passenger information about their trip. The new technological basis also creates greater transparency for passengers. In the future, they will be able to see more easily which services are included in their booking and which additional options are available.
The new Order ID is being introduced gradually at several airlines in the Lufthansa Group and complements existing offerings such as Travel ID, which will continue to display the personal customer profile.










