Upgrades said to improve planning and support

The Lufthansa Group has added a number of digital functions to its app, according to an announcement. Dieter Vranckx, chief commercial officer, said the company’s carriers “are there for our customers and provide them with an all-round service throughout their flight – supported by digital functions.” For example, he said, “our guests can now plan their trip even more easily and flexibly and count on comprehensive support in the event of last-minute changes.” He said he recommends that passengers create a Travel ID profile. “This offers them many advantages and helps to make their journey even more comfortable,” said Vranckx.

Among the additions:

•  To make traveling to the US easier, the electronic system for travel authorization (ESTA) is now already checked during online check-in – and the app’s passport scan has also been further improved. In addition, the passport is simply loaded into the app during check-in.  • Business and First Class guests can use the app to quickly and conveniently find their preferred Lufthansa Group lounge nearby – whether in Frankfurt, New York or Rio de Janeiro. In addition, digital menu cards and e-journals are available to travelers before the flight.  • With the introduction of innovative self-service options, travelers can now adjust their plans more easily. Guests whose travel plans have changed can rebook themselves (in accordance with fare conditions) on the familiar digital channels such as the Lufthansa Group app – even if they have an existing seat reservation. Passengers who have booked a seat in the new Allegris First and Business Class cabins will automatically receive a refund of the reservation fee in the event of an aircraft change if the selected seat category is no longer available.   • Passengers whose seat reservation cannot be maintained due to a change of aircraft will be actively rebooked to a new seat and informed of the seat change. Customers can then change their seat online. Passengers who must spend a night in a hotel due to a flight irregularity will also automatically receive a taxi voucher by email or in the app.   • Travelers with an AirTag can now use AirTag Location to securely share the location of their baggage with the baggage tracing system via familiar digital channels, thereby speeding up delivery in the event of baggage delays.