Hyatt Hotels announced a new technology agreement with Sabre Corporation that will see Sabre’s SynXis central reservation system (CRS) becoming the main CRS for Hyatt hotels in 2024. This integration, according to the announcement, will enhance Hyatt’s reservation capabilities, streamline its operations and deliver a seamless and efficient experience for guests, including a faster search and booking process.

Eben Hewitt, chief information officer for Hyatt, said the company had heard from owners and franchise management companies that there was an opportunity to have a more efficient and streamlined central reservation system. After a thorough evaluation, he said, “we decided that Sabre would be the perfect provider for Hyatt’s global portfolio to make the search and booking process even better for guests.”

By leveraging the SynXis CRS, Hyatt’s new system, according to the announcement, will be designed to make the guest search and booking process even smoother and increase visibility for property availability through:

Flexible calendar search — Guests searching for availability will have a more intuitive and efficient calendar view, including key dates when special promotions are available, as well as when World of Hyatt members can redeem their points for the highest value.

Enhanced rooms and rates view — Hotels will be able to quickly synchronize reservation modifications, enabling guests and staff to access newly available rooms in real time. Hotels will also be able to share dynamic packages allowing guests to individually customize aspects of their stay.

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Efficient booking — The platform is designed to simplify the booking process by unlocking the best rates for guests through advance purchase rates and streamlining the processing for hotel employees.