Arrangement will scale agentic AI technology across TMC’s operations
BCD Travel and Oversee, an AI-driven travel technology company, announced the expansion of their partnership that will scale Oversee’s agentic AI technology across BCD’s operational environment, following a successful multi-customer pilot focused on automating email-based service requests.
The partnership, said the announcement, positions BCD as “a future-ready TMC, blending technology and talent to transform service delivery, increase operational resilience and deliver a consistently high-quality experience for travelers and travel agents.”
Yannis Karmis, senior vice president of product planning and development at BCD, said, “Our partnership with Oversee aligns with our strategic focus on digital transformation, allowing us to automate intelligently while maintaining the personal service travelers expect.”
Aviel Siman-Tov, CEO of Oversee, said: “Our agentic AI solution has been purpose-built to support the unique workflows of TMCs. Together with BCD, we’re proving how AI can enhance — not replace — the human side of travel management.”
Oversee’s agentic AI technology, according to the company, supports travel agents by automating repetitive tasks — such as booking requests, exchanges and shell passenger name recognition creation — enabling agents to focus on more complex service and support requests.
