Deal expands collaboration to 11 more markets

All Nippon Airways (ANA) announced the expansion of its NDC-based ticket sales partnership with global online travel agency Trip.com. The partnership will now grow from a single market in Japan to include 11 additional markets: Australia, Hong Kong, South Korea, Malaysia, Singapore, Thailand, Taiwan, India, Indonesia, Vietnam and the Philippines.

The enhanced service, according to the announcement, allows customers in new markets booking ANA flights on Trip.com to access the same fares and reservation services offered on the ANA website, including key post-booking actions such as itinerary changes and refunds. Additionally, a wide range of ANA fares will now be available on Trip.com, creating greater convenience for customers purchasing ANA tickets through the platform.

Hironobu Kondo, vice president of ANA global sales and distribution, customer experience, said, “With access to new markets, ANA is delighted that we can now offer enhanced services and fares for our customers through NDC connectivity.” He added, “We will continue to expand our sales network via NDC to ensure our offerings are accessible to both domestic and international customers.”

PJ Zhou, regional airline director – North Asia at Trip.com, said, “Leveraging our extensive experience in supporting global airlines through NDC technology, we’re committed to partnering closely with ANA to provide enhanced end-to-end experiences — from seamless bookings to comprehensive post-booking and ancillary services — for our mutual customers.”