United launched a cluster of new features to its mobile app, including:

•  Virtual Gate provides real-time updates about which groups are boarding and a progress bar that shows how many people have boarded, eliminating the need for passengers to wait around the gate area.

• United Club “closest and best” feature recommends nearby United Club locations based on proximity to travelers’ gates and available capacity, with capacity insights initially offered at O’Hare in Chicago and rolling out to additional airports in 2026.
• An upgraded mobile bag tracking feature includes a package delivery-style tracker that shows real-time locations throughout the journey.
• Personalized updates include guidance on traveling with strollers or wheelchairs, reminders for required travel documents and biometric boarding options.
• Arrival information features provide travelers with live local weather conditions, estimated local arrival time and instructions on connecting to rideshare services directly from the airport.

David Kinzelman, chief customer officer, said, “The United app gives travelers personalized, real-time updates during their entire travel journey, helping our customers feel like they have a personal assistant guiding them every step of the way.”

More than 84% of United customers use the app the day they fly, according to the carrier.