Stories By: JD Power

Nearly half (47%) of airport lounge customers now plan their route selections based on access to their preferred airport lounge and 82% say their……

Research shows higher satisfaction among those who bypass counter…

Key drivers include higher satisfaction with guest rooms Although the average daily rate (ADR) for a US hotel room climbed to a record high……

Research shows carriers will have to overcome economic headwinds Passenger satisfaction with airlines is up 6 points (on a 1,000-point scale) this year over……

National ranked highest in overall customer satisfaction in the J.D. Power North America Rental Car Satisfaction Study, which was redesigned this year so that……

Despite record numbers of passengers and widespread flight cancellations and delays, 60% of North American airport passengers say they “somewhat agree” or “strongly agree”……

Airlines that are investing in staff training and recruitment are finding ways to overcome the negative effects of crowded gates and planes simply by……

Report attributes results to stabilized pricing, vehicle availability and improved staffing….

Survey shows anticipation of customer needs is most important performance indicator….

Research says companies have ‘doubled down’ on customer service >>…