Stories By: JD Power

Investments in Hotels by Management Companies Driving Guest Satisfaction, Says J.D. Power

Survey shows anticipation of customer needs is most important performance indicator….

September 7, 2023

2 minutes read

A businesswoman smiling as she walks through a hotel lobby. She is carrying a stylish beige handbag, pulling a compact black suitcase, and using her smartphone. The reception desk is visible in the background, with a hotel staff member on the phone. Orchids in a white vase add a touch of elegance to the minimalist decor.

Hotel Staff Earns Highest Scores in Latest J.D. Power Guest Satisfaction Survey

Research says companies have ‘doubled down’ on customer service >>…

July 26, 2023

2 minutes read