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Special Reports: Special Reports

  • Covering New Ground

    As technology reinvents the travel experience, the rental car business is finding itself on the move

    May. 13, 2019
    A business professional in a suit holds a glowing car icon surrounded by a futuristic circular interface, symbolizing innovation and technology in the automotive industry. The blue-toned background and light streaks emphasize a modern, high-tech atmosphere, possibly representing advancements in digital automotive services, smart vehicles, or mobility solutions. The composition highlights the integration of technology in the automotive sector.

  • Booking Value

    The right content strategies are key to a smarter, more effective and more traveler-centric OBT

    May. 13, 2019
    A woman seated at a desk using a laptop displaying a "HOTEL SEARCH" website interface. The screen showcases a booking portal with fields for destination, check-in and check-out dates, guests, and a search button. The image on the screen features neatly folded towels, evoking comfort and luxury. The woman, dressed in a white blouse, is actively engaged in the booking process. The environment is modern and professional, emphasizing convenience and digital efficiency in planning accommodations.

  • Travelers Own The Phone

    Forget the bedside phone – today’s hotel technology is all about empowering the guest’s devices

    May. 13, 2019
    A luxurious hotel room featuring a large, neatly made bed with golden beige bedding and two vibrant red pillows. In the foreground, a hand is holding a smartphone displaying a digital room key interface. The smartphone screen shows options to unlock the door and manage the room’s smart features. The door handle and lock mechanism are modern, emphasizing advanced technology and convenience. The room is well-lit with natural light streaming in through wooden blinds, and a vase of flowers adds a touch of elegance to the decor.

  • TLC For Your OBT

    ​With proper care and feeding your online booking tool can be a powerful asset for program compliance and traveler satisfaction

    May. 13, 2019
    A person sitting indoors is using a laptop to browse a hotel booking website. The screen displays a clean interface with the words "HOTEL SEARCH" at the top and an image of a neatly folded towel being placed on a bed. Below the image is a form to enter details like destination, check-in and check-out dates, number of guests, and other preferences. The website design is modern and user-friendly, suggesting an online booking platform. The person is seated comfortably, emphasizing convenience and accessibility in travel planning.

  • It’s About Time

    A look at the total cost of air travel opens up new prospects for business aviation solutions

    Apr. 14, 2019
    A businessman is seated comfortably in a luxurious private jet, looking out of the window while holding a document or magazine. The cabin features polished wood paneling and a built-in monitor, evoking sophistication and exclusivity during air travel.

  • Reporting Live

    Mobile technology can make self-scribing T&E reports reality – if the humans will just get on board

    Apr. 14, 2019
    Two women are sitting in a cozy indoor space, smiling and conversing, while a hand extends a payment terminal. One of the women holds out a smartphone to complete a contactless payment, illustrating modern and seamless mobile payment technology in a social setting.

  • The Big Story — Traveler’s Quest: The Travel Puzzle

    ​Travel programs are piecing together a picture of what high-value road warriors want and need

    Apr. 14, 2019
    A man in formal attire stands by a large window with sunlight streaming in, symbolizing clarity and strategic thinking. An airplane flies outside the window, and a translucent puzzle piece overlays the man's hand, suggesting problem-solving, connection, and the aviation or travel industry.

  • The Big Story — Traveler’s Quest: No Small Change

    Today’s corporate travel programs should be taking a holistic look at the traveler experience

    Apr. 14, 2019
    A person looking through binoculars, symbolizing foresight, exploration, or a focused search. The scene is backlit with warm sunlight, creating a vibrant and hopeful atmosphere.

  • The Big Story — Traveler’s Quest: Across the Divide

    Travel managers, TMCs and travelers may have differing perceptions of what counts in a travel program

    Apr. 14, 2019
    A data-driven infographic titled "Perception vs Reality," comparing travel buyer (Buyers) and Travel Management Companies (TMCs) perspectives. It highlights frustrations with booking travel, the importance of booking features, and satisfaction levels with current booking systems. Key insights include mismatched priorities on pre-trip approval, making changes to bookings, competitive rates, and features like auto-rebooking, seat selection, and expense reporting integration. The bottom section presents satisfaction metrics for TMCs, end-users, and buyers.

  • Growing Pains for NDC

    As New Distribution Capabilities mature, the expectations shift from possibilities to practicalities

    Apr. 14, 2019
    A laptop being used by a person, with a transparent overlay of an airport arrivals board, symbolizing travel management, booking, and real-time connectivity through technology.