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Special Reports: Special Reports

  • The Big Story — Traveler’s Quest: The Travel Puzzle

    ​Travel programs are piecing together a picture of what high-value road warriors want and need

    Apr. 14, 2019
    A man in formal attire stands by a large window with sunlight streaming in, symbolizing clarity and strategic thinking. An airplane flies outside the window, and a translucent puzzle piece overlays the man's hand, suggesting problem-solving, connection, and the aviation or travel industry.

  • The Big Story — Traveler’s Quest: No Small Change

    Today’s corporate travel programs should be taking a holistic look at the traveler experience

    Apr. 14, 2019
    A person looking through binoculars, symbolizing foresight, exploration, or a focused search. The scene is backlit with warm sunlight, creating a vibrant and hopeful atmosphere.

  • The Big Story — Traveler’s Quest: Across the Divide

    Travel managers, TMCs and travelers may have differing perceptions of what counts in a travel program

    Apr. 14, 2019
    A data-driven infographic titled "Perception vs Reality," comparing travel buyer (Buyers) and Travel Management Companies (TMCs) perspectives. It highlights frustrations with booking travel, the importance of booking features, and satisfaction levels with current booking systems. Key insights include mismatched priorities on pre-trip approval, making changes to bookings, competitive rates, and features like auto-rebooking, seat selection, and expense reporting integration. The bottom section presents satisfaction metrics for TMCs, end-users, and buyers.

  • Growing Pains for NDC

    As New Distribution Capabilities mature, the expectations shift from possibilities to practicalities

    Apr. 14, 2019
    A laptop being used by a person, with a transparent overlay of an airport arrivals board, symbolizing travel management, booking, and real-time connectivity through technology.

  • Face Time With Leigh Bochicchio

    The Association of Corporate Travel Executives president offers insights into creative learning and leadership

    Apr. 14, 2019
    A composite image featuring a minimalist clock with the words "Face Time" on the left, symbolizing a focus on time or interaction, and a portrait of a woman wearing glasses on the right, representing a personal or professional connection.

  • Phat Data Lockdown

    More data means more data at risk – but an effective strategy can help keep everyone’s information safe

    Apr. 14, 2019
    A professional working on a laptop with a holographic cloud icon featuring a locked padlock, symbolizing cloud security and data protection. The digital overlay includes binary code cascading down, emphasizing cybersecurity and the safeguarding of sensitive information in the digital cloud.

  • Thinking of Thought

    Innovation and ingenuity are essential for business success. But is it possible to measure real creativity?

    Apr. 14, 2019
    A futuristic concept image featuring the profile of a human face merged with a digital representation of a globe. The image overlays a bustling cityscape, illustrating connectivity and technology. Various icons, such as a car, house, and smartphone, are connected with network lines, symbolizing the Internet of Things (IoT). A central glowing Wi-Fi icon highlights the theme of global digital interconnection.

  • Travel Buyer’s POV — 4

    Travel Buyer’s POV brings fresh perspectives and ideas to inspire innovation and thought leadership in the corporate travel industry. Online booking tools are an essential part of most travel programs. Travelers rely on them to be accurate and easy to use; travel managers use them to keep travelers informed and drive program compliance. This month,…

    Apr. 14, 2019
    A creative and conceptual illustration showing a light bulb emitting a warm glow, symbolizing ideas and innovation. Next to it, a speech bubble contains the words "Think Tank," emphasizing collaboration and brainstorming. The background features abstract, white overlapping circles on a gray-blue backdrop, adding depth and a modern aesthetic.

  • Beyond the Transaction

    Knowing your business and understanding your travelers’ aims is the name of the game. When we’re successful, business is successful

    Apr. 14, 2019
    A dynamic financial scene featuring a person's hand holding a pen, interacting with a tablet. Overlaid are illuminated financial graphs and data, including percentage values and stock trends, representing analysis and decision-making in business or investment. The background is softly blurred to emphasize focus on the technology and analytics.

  • Face Time With Dorothy Dowling

    Best Western’s Senior VP and Chief Marketing Officer, one of the most influential CMOs in the world, talks glass ceilings, leadership and the strategic role of marketing

    Mar. 14, 2019
    Exterior view of a Best Western hotel at night, illuminated with soft lighting highlighting the building's arch and entrance. The logo "BW Best Western" is prominently displayed above the entrance. Surrounding landscaping is visible in the foreground.