Amadeus has announced the acquisition of SkyLink, an AI-first, technology company specializing in orchestration and conversational automation. 

Founded to improve the corporate travel experience, said the announcement, New York-based SkyLink has built a proprietary AI architecture and multilayer orchestration engine designed to integrate simply and seamlessly into chat platforms.  This enables travelers to smoothly book and service flights and hotels conversationally in a matter of seconds, said the announcement, while businesses can benefit from meaningful cost savings as well as productivity gains as their employees unlock time for higher-value work.

With adoption accelerating quickly, and tens of thousands of bookings already completed, said the announcement, SkyLink is already showing how “cleverly designed” AI can raise the standard for speed, simplicity and user satisfaction. 

Against a backdrop that is shifting from proof of concepts to adoption of AI, said the announcement, this acquisition further underpins Amadeus’ strategy to deploy AI use cases that deliver meaningful value across the travel industry, grounded in scalability and operational reality, building on Amadeus’ longstanding application of AI to optimize travel operations. 

One immediate tangible benefit of this deal to the traveler, said the announcement, is SkyLink’s complementary technology to support the evolving needs of the TMC world. This will enhance and extend Amadeus’ solution capabilities for corporate travel, particularly expanding Amadeus’ existing customer base in North America. 

Atyab Bhatti, CEO, SkyLink, said, “Combining our AI-native technology with Amadeus’ scale and industry reach will allow us to deploy our technology faster and bring powerful new capabilities that benefit travelers and companies across the travel industry.”