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Stories By: Harvey Chipkin

Southwest Announces Enhancements to Loyalty Program

Carrier says changes will make it easier for members to earn tier status….

American Launches New Business Loyalty Program

Plan rewards both companies and travelers….

Delta Sees Steady Improvement in Corporate Travel in Third Quarter

Executives on earnings call report some sectors enjoying double-digit growth….

United Will Change Boarding Process, With Middle Seats Preceding Aisles

Carrier says adjustment will save time….

Nearly 70% in Survey Say They are Leveraging AI to Manage Business Travel

Research from American Express shows safety and security at top of list….

Travelport and Air Canada Announce Renewal of Distribution Agreement

Arrangement includes NDC content and servicing….

JetBlue Announces Enhancements to Mosaic Elite Loyalty Status Program

Changes will begin to take effect early next year….

New Chatbot, Botsonic, Promises to “Reshape Landscape of Customer Communications”

CEO says tool presents ‘transformative opportunity’ for travel managers….

United Announces ‘Enhancements’ to Distribution After Feedback From Buyers and TMCs

All contracted corporate customers will have ability to bring United’s channels into their managed travel programs….

Satisfaction With Car Rental Industry Rises, Says J.D. Power

Report attributes results to stabilized pricing, vehicle availability and improved staffing….

ARC Completes Latam NDC Integration Into Direct Connect Program

Partnership promises richer content and personalization….

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Location, Location, Location 10-11-23

Openings in Tallinn, Estonia; and Bordeaux, France….