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Special Reports: Special Reports

  • Clean Machines

    Business travelers are taking to the road in rental cars, where healthy and contactless is the name of the game

    Apr. 22, 2021
    A hand wearing a blue latex glove is sanitizing a car's "Engine Start/Stop" button with a white disinfecting wipe. The close-up view emphasizes cleanliness and hygiene, focusing on vehicle interiors and safety protocols. The glove and wipe signify precautionary measures, particularly in shared or public-use vehicles.

  • Lessons Learned from 2020

    Last year was tough for everyone, but the takeaways can be invaluable

    Apr. 22, 2021

  • Strange Brew

    The pandemic has cooked up an unorthodox new hybrid/remote workplace. So where does business travel fit in?

    Apr. 22, 2021
    A confident man in a beige blazer and black shirt wearing a face mask stands with arms crossed against a modern building backdrop. The blurred cityscape visible through glass windows suggests an urban setting. The image reflects themes of professionalism, resilience, and health-consciousness in contemporary environments.

  • Booking Tools Evolve

    As the pandemic subsides, now is the time to explore what’s out there and take control of the booking experience

    Apr. 22, 2021
    A pair of hands reaching toward a glowing digital globe surrounded by an interconnected web of nodes and lines. The image symbolizes global connectivity, networks, and digital integration, emphasizing themes such as technology, innovation, and worldwide collaboration in the digital era. The blue gradient background adds a futuristic and dynamic feel.

  • Two Cents From the Company Dime 4-2021

    Amex GBT Picks Up Ovation, Short’s Goes To Direct, Most Employers Won't Require Traveler Vaccinations, Another Look At Outsourcing and More

    Apr. 22, 2021
    A promotional graphic titled "Two Cents from the Company Dime" featuring a hand interacting with a touchscreen, selecting a glowing user icon among a field of similar icons. The background is softly blurred, emphasizing the action of engagement and the theme of input, feedback, or communication within a professional or corporate context.

  • Changing the Game with NDC

    There's no escaping the fact 2020 was a lost year for commercial air travel, with IATA reporting a drop in demand of nearly 66 percent compared to the previous year. If that's not bad enough, January bookings for future travel were down 70 percent compared to a year ago. Still, everything isn’t gloom and doom…

    Apr. 22, 2021
    A futuristic composition featuring a laptop keyboard overlaid with glowing digital icons of airplanes and aviation-related circular diagrams. The background includes faint graphs and data visualizations, symbolizing advancements in aviation technology, data analytics, and digital connectivity in the airline industry. The image conveys innovation and efficiency in air travel systems.

  • TMCs Gear Up For Uncertain Times

    Travel management companies are being forced to change, so what will the value proposition look like in the future?

    Apr. 22, 2021
    A close-up of two interlocking golden gears with the words "customer" and "value" engraved on them. The gears are surrounded by metallic components, symbolizing the interconnected nature of customer satisfaction and value creation within a business or organizational system. The vibrant gold color conveys importance and quality.

  • Recovery Room

    In the wake of COVID-19, the future may be closer than we think for the lodging industry

    Apr. 22, 2021
    A hotel staff member dressed in formal attire, including a black suit and bow tie, wearing a face mask and gloves, holds a thermometer in one hand while opening a door with the other. The setting features a modern and elegant interior with floor-to-ceiling curtains and a bright atmosphere. The image reflects safety measures and professionalism in the hospitality industry during the pandemic.

  • Thoughts on An Unpredictable 2021

    With COVID-19 scrambling the future, the only thing left to do is make an omelet

    Jan. 6, 2021
    A red background features a cluster of overlapping thought bubbles, each containing the phrase "what now?" in bold black and red letters. The design conveys confusion, uncertainty, or a need for direction, with a dynamic and chaotic visual effect.

  • Hotels 2021: Changing the Game

    Pandemic-induced disruptions are rewriting the playbook for hotel negotiations

    Jan. 4, 2021
    A hotel concierge or front desk staff member wearing a face mask and gloves stands behind a desk with a large computer monitor. The setting includes protective barriers and a modern, warmly lit interior design with wood paneling in the background, emphasizing safety measures and professionalism in hospitality.