Categories: Special ReportTwo Cents

Two Cents from the Company Dime 3-2020

Delta.com launches managed travel capabilities. IHG builds new enterprise portal. United updates corporate accounts on NDC plans. TMC consolidation continues.
Delta Air Lines told travel agencies in January that by the end of the March quarter it would add to delta.com new corporate travel management capabilities developed by tech firm nuTravel. Part of what Delta calls an "omnichannel" approach, these capabilities relate to duty of care, payment, reporting and expense management integration.

According to Delta, its ongoing "retail transformation" means enhancing the "business experience" across all sales channels.

Also in January, ARC said it would acquire majority ownership of nuTravel to address the omnichannel trend gaining traction around the industry. As air travelers shop and buy in more places, and as airlines differentiate content and capabilities across those places, there is a growing need to bridge the functionality gap between direct and indirect channels.

NuTravel will operate as an independent subsidiary of airline-owned ARC. Terms were not disclosed.

Air Travel

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