The Promise of Reliability

Delta Air Line’s operational excellence is backed by a real commitment to its corporate customers
Here’s the disconnect: fast track security and expedited boarding matter not at all if your flight’s late. What matters most to business travelers is getting from A to B on time, or a reasonable semblance thereof. “Yeah, that’s it,” says Bob Somers, Delta Air Lines’ vice-president of global sales.

Making that happen, and compensating contracted corporate customers when it doesn’t, is what the carrier’s Operational Performance Commitment (OPC) is all about. Rolled out at the 2015 Global Business Travel Association in Orlando, OPC has caused quite a stir. Consider these customer responses: “This is a game-changer,” “Delta is putting their money where their mouth is.”

Somers says what led Delta to make the performance commitment were the underlying numbers, specifically US Department of Transportation statistics reflective of the fact the carrier is first among US global airlines in a trio of time-defining metrics.

Air Travel

Categories: Special ReportAir Travel

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