Travelers Take Center Stage

New ACTE research finds travel managers are taking a more traveler-considerate approach to policies and programs
Today’s corporate travel environment is characterized by greater connectivity, the availability of on-demand services, more personalization and always-on support, leading the business traveler to expect a simpler and more flexible experience on the road. In response, travel managers are taking a more traveler-considerate approach to developing travel policies and programs that meet expectations.

Those are the results of a new study, Managing the Modern Business Traveler, from the Association of Corporate Travel Executives and underwritten by American Express Global Business Travel. The poll of 174 corporate travel managers worldwide is the latest in ACTE’s Modern Business Traveler research series investigating the needs and behaviors of today’s business travelers. The current study reveals the ways travel managers are encouraging compliance, adapting policy and using data to meet the expectations of their travelers.

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