TMCs Tool Up

Choosing your program’s travel management company often comes down to which tech fits best

In any managed travel program, access to full-featured technology is a must. So naturally when choosing a travel management company, the tech side should be a major consideration. But just how can you be assured of making the best choice?

The first step is assessing the company’s underlying technology, says Heather Wright, VP global product marketing for BCD Travel. Is it scalable and flexible enough to serve your unique program needs? Does it support future developments in travel innovation? Can it accommodate unforeseen disruptions in the business? “This foundational technology will drive every application and experience you and your travelers have going forward,” she cautions.

The TMC’s ability to deliver modern digital experiences also ranks high. Wright notes that attractive and intuitive digital tools that are accessible anywhere, anytime are critical to today’s business travelers, who as consumers have become accustomed to a baseline of proactive personalization.

“Know who they are and what they like – don’t make them tell you every time,” she says. “The best way to gauge the quality of tools is to hear straight from travelers themselves.” Since the right digital tools can drive the desired outcomes in traveler behavior, the results can be both reduced costs and happy travelers.

Travel Management Companies

Categories: Special ReportTravel Management CompaniesTechnology

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