Categories: Special ReportTravel Management Companies

The Big Story — Traveler’s Quest: Across the Divide

Travel managers, TMCs and travelers may have differing perceptions of what counts in a travel program
The business of business travel certainly does not suffer from any shortage of opinions – about everything from travel policy and cost effectiveness to what’s best for the traveler. However when the views of key players are captured through research, opinions become data, and data takes on substance that can be particularly insightful.

The Association of Corporate Travel Executives has published research aimed at identifying trends in corporate travel booking among travel managers and travel management companies. The survey, which was underwritten by Turkish Airlines, polled 146 travel managers and 158 TMCs. The findings revealed an apparent misalignment in perceptions among travel managers and TMCs about what’s really important to the end users of travel services – the business travelers themselves.

However the differing viewpoints could prove helpful in planning the future of the corporate travel booking process. “It’s not a matter of who’s right and who’s wrong,” says Fitzgerald Draper, ACTE’s director of research. “The real value of the findings may be as grounds for opening conversations about the problems faced by travelers and how to solve them.”

Mobile Technology & More 
Survey findings support the belief that wider use of mobile bookings and other technology will be important to increase efficiency in bookings.

Travel Management Companies


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