Tap Resilience

Six months in, 2020 has a lot to teach us – about travel and about life
“Are you looking for a new career?”

I cannot count the number of times I've been asked that question since March. COVID-19 has certainly turned the travel industry (as well as many others) upside down. We've seen it come to a halt, and only now crawl back to a slower-than-hoped-for restart. Many colleagues have lost their jobs and are waiting for things to turn around. However, the turnaround time isn't clear and the outlook seems to change frequently.

So what do we do until then? We continue to do what we've always done, which is look out for our organizations and employees' best interest.

As many of us did in the beginning, I searched for answers on how best to get our travelers back on the road. Our travelers were uncertain about whether they wanted to travel, and leadership was faced with balancing that with the reality of business needs. I spent hours on webinars, participated in the TAMS (Travel & Meetings Society) project on what safe return to travel might look like, and talked to many colleagues about how they were approaching future travel. I spoke with our hotel partners, many of which we found closed or operating with reduced staff or at lower capacity levels.

Meetings and SMM

Categories: Special ReportTravel Buyers Think Tank

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