Sustainability Scorecard

Reliable metrics are key to understanding and managing the environmental impact of your travel program
Throughout the corporate world, there seems to be widespread agreement on the overall importance of setting and achieving environmental, societal and governance, or ESG, goals. But for travel managers, a looming question is not only how to meet the desired aims, but also how best to measure and communicate progress.

In fact, tracking and reporting the impact of sustainability activities is essential to communicating the success of your green initiatives, says Nora Lovell-Marchant, VP global sustainability, American Express Global Business Travel. “Without this insight into your performance, you won’t be able to review your progress and work with your suppliers to drive improvements,” she says. “You can’t manage what you don’t measure."

Of course for measurements to be meaningful, accurate starting points must be established. “The most critical first step to driving and embedding sustainability initiatives within your business travel program is to establish a baseline,” says Kerry Douglas, head of program, Institute of Travel Management. Once that is in place, efforts can be focused on management, measurement and reporting.

Categories: Special ReportDuty of Care and Risk Management

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