Post-COVID Priorities

When business travel returns – and it will – are your program’s aims aligned with the changes that are coming?
Traveler uncertainty and lack of trust have been big road blocks for our industry throughout the pandemic. With the promising news of effective vaccines, there is a newly invigorated sense of hope around return to travel. However, the path to well-run managed travel has changed, charting some brand-new routes while requiring detours along some well-traveled roads.

For instance, traveler experience has new meaning. Travelers have strong feelings about hitting the road again. Their questions need answering:
•How can I be safe?
•What information will I be provided?
•When and how will that information be provided?
•What can I expect throughout the trip?

Leonardo da Vinci said “I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do.” This is the time to know, apply and do. Here’s one way to go about it.

Categories: Special ReportManaged Travel ROIManaging Travel Programs

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