Categories: Special ReportLodging

Change Generation

What Millennials expect from their hotel stays may turn out to be a boon for travelers of all generations 
Is the work desk missing from your hotel room? Blame it on Millennials. Did you search in vain for a check-in desk on your arrival? Blame it on Millennials. In fact, you can blame (or praise) Millennials for just about any change in your hotel experience, from booking to post-stay – or at least on how hoteliers perceive the way Millennials behave.

As the hospitality industry scrambles to adapt to upcoming generations of travelers, the hotel is becoming a new kind of product – geared to a high-tech, low personal contact, communal style gaining favor among travelers of all age groups.

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