In each issue of Business Travel Executive, the members of our Buyer Think Tank offer their individual thoughts on what’s hot, what’s cool and what’s coming next in managed travel. The Think Tank is a team of nine veteran travel managers from programs that run the gamut in size and complexity – but each member contributes a unique viewpoint. Travel Buyer’s POV brings fresh perspectives and ideas to inspire innovation and thought leadership in the corporate travel industry. For business travelers and their companies, flight delays and cancellations – what airlines euphemistically refer to as ‘irregular operations’ – erode confidence in the managed travel program and hurt productivity. This month, our Think Tank’s point of view looks into the costs and the cures for these troublesome IROPS.