Can your travelers’ loyalty to their hotel rewards translate to loyalty for your travel program?

Navigating the post-pandemic hotel program landscape will require a fresh outlook and savvy negotiating skills

The hotel experience will not be the same for travelers when they return – and travel managers should be ready for the changes

Lifestyle hotels are answering the business traveler’s call for something different

Best Western’s Senior VP and Chief Marketing Officer, one of the most influential CMOs in the world, talks glass ceilings, leadership and the strategic role of marketing

Technology is creating the hotel programs of the future – but the past is still present

Playing the hotel loyalty points game can score stronger program compliance and boost traveler satisfaction

Technology is revolutionizing payment platforms, and the transformation is only beginning

Now the dark clouds of the global recession are casting a shadow over Phoenix — the capital and largest city in Arizona.