Carrier will aim to notify travelers 24 hours ahead of time and offer option of rebooking or receiving credit >>
by: Harvey Chipkin
United Airlines will begin notifying customers 24 hours ahead of time if their flight is going to be crowded. Customers will then have the option of rebooking or receiving a travel credit. The policy, which will go into effect next week, will last through June 30. It comes after a Twitter image of a packed United 737 flight resulted in national headlines. It was posted by a doctor flying home to San Francisco from New York. In a statement, the carrier said that in order to make it easier for customers to plan, “we’ll do our best” to contact them about 24 hours before their departure time so they can decide whether to adjust their plans. United will also provide the same option at the gate if more than 70% of customers have checked in.
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