Travelport Adds Features to Retail Platform, Expands NDC Capability
Tools increase self-service and automation options for customers >>
by: Harvey Chipkin
Travelport, the travel technology company, announced the debut of the latest product features for its travel retail platform, Travelport+. The new self-servicing suite and automation tools help travelers and the travel retailers that support them, according to an announcement, to create an efficient, online shopping and servicing experience for travelers. Travelport has also recently expanded the availability of NDC content and NDC servicing capabilities for several of its airline partners. Jen Catto, CMO, said the next phase of Travelport+ is all about making the travel marketplace work and feel more like the Internet, with more self-service and automation so customers can activate their own modern digital retailing experiences. A new self-service tool, Productivity Automator, is designed to help agents work more productively by reducing the amount of manual back-end tasks and calls to suppliers. The automation capabilities available with Productivity Automator through Travelport+, said the announcement, ultimately give agents more time to focus on advising their travelers and increased upsell opportunities for suppliers. Travelport+ customers using Productivity Automator, said the company, have seen they can potentially generate a 14 percent time savings across their entire team every day. On the NDC front, Travelport said that American Airlines NDC content is now available to Travelport+ customers in North America, and Travelport anticipates that NDC content from three additional airlines will go live in North America this quarter.
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