Travel Managers Hope for All-Channel Integration, Says Survey
While 92 percent of travel managers say they have already adopted online booking tools, 80 percent say it’s important that all channels are integrated into one platform, according to “Booking Tools and Technologies: One Size Does Not Fit All,” a new global survey of corporate travel buyers from the Association of Corporate Travel Executives (ACTE), underwritten by American Express Global Business Travel (GBT). A large majority (81 percent) of respondents say they have a mandate in place requiring travelers to book travel through company tools and platforms, with 5 percent admitting adoption is currently lower than 10 percent. This indicates, said the survey, that there are still real challenges and a need for ongoing education when it comes to user adoption. Less than half (47 percent) of respondents communicate regularly with employees about their booking tools. Moreover, 8 percent said their organization has never communicated with employees about booking tools – not even during the onboarding process.