Tempest, Provider of Digital Solutions for DMOs, Partners With Cvent
Integration aims to streamline operations, standardize data collection and improve efficiency >>
by: Harvey Chipkin
Tempest, a provider of digital solutions for the destination marketing industry, has launched a robust integration between its iDSS Customer Relationship Management (CRM) platform and Cvent, a meetings, events and hospitality technology supplier.
The new integration pairs the functionality of iDSS — Tempest’s community-driven CRM solution, built by a destination marketing organization (DMO) for DMOs — with the Cvent Supplier Network to deliver streamlined operations, standardization of data collection and improved efficiency with RFP sourcing and response processes. Users of both iDSS and Cvent can now view, promote and track the status of RFPs sent through the Cvent Supplier Network directly within iDSS, while also being able to easily share Cvent RFP information with local partners via the iDSS Extranet, among other features.
While developing this new integration, according to an announcement, Tempest consulted with over 30 DMOs to gain insights into their RFP workflow process. The end result is a direct feed of Cvent RFPs into the iDSS platform, keeping DMOs up to date with real-time RFP details, updates, responses and awards, all centralized within iDSS.
Janine Alsalam, Cvent vice president of sales, said the new integration further highlights the company’s commitment to maximizing its Cvent platform capabilities through API and empowers its partners to build upon that foundation.
Alex Heimann, CEO of Tempest, said the collaboration not only streamlines operations for destination partners, but also “builds a solid foundation for a shared vision of innovation and collaboration within the travel, tourism, meetings and events industries.”