Star Alliance Connection Service Launched in Toronto
The Star Alliance Connection Service is now available at Toronto Pearson Airport. It assists passengers with tight connections between two Star Alliance member airline flights. Dedicated staff use special software to monitor the transfer window for customers with onward flights. Cases where passengers and checked bags appear in danger of missing a connection are automatically highlighted. The Connection Service can then be read to consider the various options available to ensure that the customer reaches the onward flight or, if necessary, book alternative options before the inbound flight even lands. Christian Draeger, Star Alliance vice president-customer experience, said that the service “will ensure that more passengers with tight connections can make their onward flight, thereby improving the travel experience at one of our main hubs in North America.” He said the alliance is working on expanding the service to more key hubs.