Self-service tool will enable buyers to manage travel on the carrier >>
by: Harvey Chipkin
Southwest Airlines has announced a new travel portal, Southwest Business Assist. The self-service tool, according to the announcement, will enable corporate travel buyers, travel decision-makers and travel management companies to better manage their Southwest Airlines business travel using unique dashboards, reports, automated processing of contractual benefits, receiving or requesting customer service and much more. Southwest Business Assist is expected to be available to current Southwest Business Partners starting Aug. 24. Dave Harvey, vice president of Southwest Business, said the new tool is a “transformational one-stop shop” for Southwest Business customers as the airline “delivers capabilities on one of the most advanced platforms available today.” He said Southwest Business Assist will provide easy access to real-time information, reporting and benefits designed to improve efficiencies and communication for business travel partners.
When the first phase of Southwest Business Assist is available, it will bring a variety of new features to the business travel community, including:
Travel funds management
Enhanced insight into contractual benefits, account performance and dashboards
Expanded sustainability reporting
Increased automation with real-time capabilities and service
More features are planned as additional phases of Southwest Business Assist are released, including duty of care reporting, the ability for travel managers to manage eligible flight credits and additional automated functions.