Partnership will provide instant access to all changes in traveler’s journey >>
by: Harvey Chipkin
Southwest Airlines and Amadeus announced that the carrier’s complete offer for business travel is now available through the Amadeus Travel Platform. The partnership will allow corporate travel buyers, travel management companies and business travel decision makers to easily book and service reservations on the world’s largest distribution system. Since the Amadeus Travel Platform and Altéa are hosted on the same system, corporate travel advisors, according to the announcement, will benefit from an unparalleled experience unique to Amadeus, with single Passenger Name Record (PNR) accuracy and visibility. This means instant and simple access to all changes in a customer's journey, including changes made by the airline, such as scheduled and voluntary changes and airport disruptions. Additionally, travel advisors will have access to real-time, accurate flight information, including arrivals, delays and diversions. Corporate customers will be automatically rebooked with instant special service requests — a critical functionality for business travelers, especially those returning to the air as COVID-19 travel restrictions are lifted. Also important to business travelers will be real-time frequent flyer validation.
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