Southwest Airlines said it has grown its share of the domestic corporate travel market to 10% in the two years since it began offering its content to TMCs on the three major GDS. The figure is based on bookings settled by the Airlines Reporting Corp. (ARC) and was presented by Ryan Green, chief commercial officer, at the carrier’s investor day event at the New York Stock Exchange.

The airline’s share of domestic TMC bookings settled by ARC went from less than 1% in the second quarter of 2020 to 6% by the end of 2021 and to 10% currently, according to Green. The ARC figures presented by Southwest showed that American Airlines has 30% of the market, with Delta Air Lines at 28%, United Airlines at 23% and “other” at 8%.

In his presentation, CEO Bob Jordan shared 2022 results, including:

  • Surpassed 2019 staffing levels in May 2022
  • Significant operational performance improvement since May 2022
  • Returned to No. 1 customer service position and remains in lead per Department of Transportation reporting
  • Returned to profitability in March 2022, and continues to expect full-year 2022 profit
Image: Courtesy of Southwest