- Guests must visit the front desk to pay for incidentals like room service or to understand how much they’ve spent during the stay.
- Additional services can’t be purchased and paid for within the hotel’s app.
- Guests must be physically present at check-in and checkout, limiting self-service options.
- Travelers cannot always pay using their preferred payment method as hotels’ local payment systems don’t typically accept a wide range of card and alternative payment methods, like PayPal or WeChat Pay.