While 89% of business travelers say employee wellbeing is a priority at their company, only 51% feel that their company provides traveler wellbeing support, according to a recent BCD Travel survey of 875 business travelers worldwide. Mike Janssen, global COO, said that air transaction levels are currently at over 50% of pre-COVID levels and they continue to rise . As employees get back to travel, he said, companies should be aware of key stress factors for business travelers, stemming from disruptions related to ongoing pandemic uncertainties, travel restrictions and geopolitical events.

The survey found that pre-trip stress is caused more by complex procedures and sudden changes and less by the booking process. According to the survey respondents, these are the three main stress factors before a trip:
• Understanding COVID regulations and preparing required documents (54%)
• Re-booking in case of changes or cancellations (44%)
• Reconciling trip and personal life (41%)

Booking flights (18%) and accommodations (16%) are the least stressful.

Causes of stress during travel:
• Flight delays and cancellations (64%)
• Tight connections (53%)
• Economy class for long-haul flights (40%)

The least stressful is orientation or transportation at the destination (13%).

Post-trip stress factors include:
• Catching up on office work (51%)
• Preparing expense reports (45%)
• Catching up on missed household or family duties (39%).

Jet lag (22%) and following up on a trip’s business results (21%) are the least stressful.

How can companies provide wellbeing support?
Companies can support traveler wellbeing via their travel policy and other measures. According to the survey respondents, these are the top policy options which would contribute to their wellbeing:
• Offering direct flights
• Allowing airplane seat selection
• Providing convenient hotel locations
• Providing fast-track security programs such as TSA PreCheck
• Allowing business class for long-haul flights