IHG (InterContinental Hotels Group) has introduced the IHG Customer Insights Portal, which it says will provide a highly customized travel experience to simplify travel management. Currently in the final stage of pilot, it will launch to large corporate customers early this year.
With the tool, large enterprises will be able to access actionable business intelligence that gives managed customers access to their most valuable business travel data and insights — at the click of a button. Travel managers will have access to actionable data about their company’s spend by brand, stay patterns by region and traveler loyalty and guest experience scores at IHG hotels. The user-friendly digital interface provides travel managers with easily downloadable reports that are customizable using filters for country, brand and rate type. The greater visibility and transparency into their spending and savings with IHG, said a statement, empowers customers with deeper insights that will inform their travel program decisions. Users will also be able to access content specifically curated to address topics relevant to travel professionals.