Egencia, the American Express Global Business Travel-owned platform, announced new enhancements to its guest traveler features, which provide temporary users or non-profiled travelers with a complete managed travel experience, including easy self-service booking and 24/7 emergency support. Invited travelers, according to the company, are now empowered to choose travel options easily and quickly, and companies can get even greater visibility and better policy compliance for these trips.
Bookings made by arrangers for guests and other travelers increased to 33% in 2022 compared with 26% in 2019, according to Egencia. With improved self-service features for guest travelers and flexible configuration based on the type of guest, said the company, travel arrangers can spend more time focusing on other business priorities and less time manually managing non-employee travel.
The Egencia platform offers these benefits for arrangers or guest users:Simple self-service —
guests can easily self-register via an invitation link and self-book on the platform and mobile app, giving them easy access to support, trip updates and alertsBetter visibility —
guest travelers now get their own profile putting all the information they need in one place, allowing for better travel risk management and visibility through Egencia Traveler Tracker.Flexible configuration —
profiles are tailored for different levels of access, so customers can choose what services guest travelers can use such as viewing trip itineraries, getting support or booking travel.Time-restricted access —
guest accounts have a pre-defined “shelf life,” reducing the burden on travel managers when it comes to removing temporary accounts.Enhanced security —
reduces the risk of fraudulent bookings due to a better guest traveler identification and authentication process.
John Sturino, vice president - product and technology, said that with the new world of work, there are changing patterns in the way companies travel. Booking business travel for non-employees of a company is on the rise, he said, whether it is inviting job candidates for face-to-face interviews, onboarding remote employees or bringing in contractors. To make the booking experience more seamless, said Sturino, “we’ve designed a self-service experience to make it even easier and more convenient for companies to book travel for their invited guests.”