Delta to Reduce Summer Schedule by 100 Daily Flights
Carrier aims to minimize disruptions and bounce back faster when challenges occur >>
by: Harvey Chipkin
Delta will reduce its service by 100 daily departures between July 1 and Aug. 7 “to minimize disruptions and bounce back faster when challenges occur,” according to a statement from the carrier. Rebuilding Delta’s full-scale operation to serve the increasing number of customers who want to fly “has been a huge feat — and not without challenges,” the statement said. The reductions will primarily be in markets in the US and Latin America that the airline frequently serves. This will build additional resilience in the system, said the statement, and improve operational reliability for customers and employees. The carrier said it will continue to proactively adjust select flights in the coming weeks. Allison Ausband, chief customer experience officer, said that more than at any time in the company’s history, the various factors currently impacting the airline’s operation – weather and air traffic control, vendor staffing, increased COVID case rates contributing to higher-than-planned unscheduled absences in some work groups —“are resulting in an operation that isn’t consistently up to the standards Delta has set for the industry in recent years.” This move, said the carrier, builds on other recent actions, including continued engagement with the FAA on improving processes for air traffic management; adding several hundred new pilots and flight attendants to the operation every month as the airline hires and trains to support its growth; and launching initiatives to improve boarding time and departure performance.
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