CWT Meetings & Events has introduced two new solutions that the company says will help event organizers create a better attendee experience: a tool that facilitates easy and efficient collaboration with planners for designing event websites; and chat support for event attendees who need assistance.
Designing and building a website, according to an announcement, can be laborious for all involved, with a lot of time spent providing feedback, crossover of communication via email and phone, and difficulty in tracking and storing changes.
The new online website collaboration tool offered by CWT M&E, said the announcement, greatly streamlines this process. A client can simply look at a web page on their screen, mark up changes and share them with the CWT M&E team at the click of a button. Change requests and task statuses are more easily understood, and actions readily assigned among those working on the project. Not only does this increase efficiency and create a better experience for the client, said the announcement, it also frees up time for CWT M&E’s web builders to be more creative and consultative.
At the same time, CWT M&E has also added live chat support to its portfolio of attendee engagement and management services. The chat service can be integrated into the event website, providing attendees with another channel to get assistance with their travel arrangements, registration and other requests, as well as technical support for virtual and hybrid events.
Rachel Lunderborg, senior director, global process and technology, said the solutions “will help organizers significantly elevate the attendee experience pre-, during, and post-event.”
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