CWT announced that it has successfully integrated Amadeus’ booking and fulfillment platform, Selling Platform Connect, into its European global servicing hubs, as part of its continued 2021 technological investment plans to achieve “true follow the sun customer servicing capabilities.” This latest integration, said the announcement, arms CWT counselors with unparalleled 24/7 access to web-based tools and content, “enabling them to offer the best travel and service solutions to global customers anywhere, anytime and anyhow.” Patrick Andersen, president and chief commercial officer of CWT, said that the company’s follow the sun concept is a capability that allows the company to flow work through its network of global service locations as needed, eliminating the historic industry dilemma of out-of-hours servicing. It allows CWT, he said, to better manage peaks, like weather incidents, by using the strength of its global network. Simply put, he said, “it is the means for delivering the best content, and providing a fully global, consistent service offering, to meet current and emerging customer requirements.”