ARC Will Not Take Action on Debit Memos Caused by Covid-19
By Harvey Chipkin
The Airlines Reporting Corporation (ARC) said it would not be taking action against travel agencies regarding debit memos involving flight cancellations or passenger compensation disputes caused by the Covid-19 pandemic. In a statement, ARC said it would not hold agencies liable for the payment of such memos, nor would it take any action against agencies that could affect their accreditation status for failure to do so. Travel agents who do receive a debit memo from ARC are being advised to dispute it within the company’s system using a new code. Officials also revealed the company has suspended its ARC Pay chargeback fee until further notice. In addition, ARC has extended the grace period from 15 to 45 days for its Ticket Resolution Services compensatory fee, which allows travel agencies and airlines to focus on resolving open debit memos.