Airlines Reporting Corp. (ARC) released Recommendations for Managing Airline Schedule Change, which is aimed at increasing consistency, clarity and efficiency for the global travel community as it manages both planned and unplanned airline schedule changes. While managing schedule changes has always been challenging for the air travel industry, according to an ARC statement, the frequent flight cancellations and schedule changes during the COVID-19 pandemic have brought these challenges to the forefront. This document includes recommendations to address these issues, including standardized terminology, communication, debit memo processing, customer service and management of traveler expectations. Paige Blunt, ARC’s industry relationship manager, said the company expects these recommendations will enhance and simplify communication between airlines, travel agencies and GDS’s in these complex scenarios.