The airline’s share of domestic TMC bookings settled by ARC went from less than 1% in the second quarter of 2020 to 6% by the end of 2021 and to 10% currently, according to Green. The ARC figures presented by Southwest showed that American Airlines has 30% of the market, with Delta Air Lines at 28%, United Airlines at 23% and “other” at 8%.
In his presentation, CEO Bob Jordan shared 2022 results, including:
- Surpassed 2019 staffing levels in May 2022
- Significant operational performance improvement since May 2022
- Returned to No. 1 customer service position and remains in lead per Department of Transportation reporting
- Returned to profitability in March 2022, and continues to expect full-year 2022 profit