SAP and Qualtrics Partner To Offer Employee Experience Solution
Concur Experience Optimizer aims to improve employee sentiment toward travel and spending >>
by: Harvey Chipkin
SAP and Qualtrics have introduced the Concur Experience Optimizer, a new solution that aims to improve employee experiences in travel and spending. Qualtrics is an experience analytics company that works with organizations to listen to, understand and take action on experience data. Concur Experience Optimizer combines the listening and analysis capabilities of Qualtrics EmployeeXM, a product for employee experience management, with operational intelligence data from Concur Travel and Concur Expense solutions to help companies design travel programs for the hybrid workplace, improve spend management processes and increase employee retention. According to an announcement, the experience of traveling for business is unlikely to go back to the way it was pre-pandemic due to marked changes in employee expectations. Global business travelers expect new benefits — like the ability to choose direct flights or select premium seating — from their employers to help ensure their health and safety, according to research cited in the announcement. Alongside business travel, employee spending behavior is also evolving, with more nontravel purchases initiated directly by employees, requiring new expense categories to support remote, hybrid and in-person work. Mike Koetting, SAP Concur solution area lead at SAP, said a company’s travel and expense programs can directly impact an employee’s experience. Concur Experience Optimizer, he said, “helps organizations understand the reasons behind employee behavior, so they can make adjustments that are in line with both employee sentiment and business objectives.” Using the tool, Concur Experience Optimizer aims to improve employee experiences, effectively manage spend, reduce risk and non-compliant spend, optimize programs for growth and drive sustainability.
We use cookies to offer you a better browsing experience, analyze traffic and personalize content. Read how we use and protect your data in our privacy policy. Do you accept cookies?