New Technologies Can Be Powerful Communication Tools for Managers
The influence of machine learning, blockchain, and chatbots can provide corporate travel managers powerful communication tools for driving travel program compliance, according to an Inform series report published by BCD Travel. The report, entitled Communications, Emerging technology and Travel Management, explores how emerging technologies can be used to deliver effective, personalized messages to travelers, engaging them at exactly the right moment to encourage compliance. Practical examples abound: When booking a trip, a chatbot could respond to a traveler’s query, suggesting the best travel options within corporate policy. Or a traveler could book a trip using a virtual personal assistant. A smart contract stored on blockchain could issue an alert to a travel manager when a traveler booked outside of policy. Travel tips and disruption alerts can be delivered to travelers at just the right time using location-based technology. After the trip, the traveler's virtual assistant could send a reminder to submit an expense report, pre-populated by a machine learning algorithm.