Good service and a positive track record are the primary drivers of passenger satisfaction on international airlines – in contrast to the price-driven culture of domestic travel, according to the J.D. Power 2019 Airline International Destination Satisfaction Study, the first of its kind. The survey showed that costs and fees are notably less important than inflight services when it comes to keeping passengers happy on international flights. The study measured passenger satisfaction with carriers flying from North America to Europe and Asia. It is based on performance in nine factors (in order of average importance): in-flight services, cost and fees, aircraft, flight crew, check-in, boarding, immigration, baggage and reservation. Among the findings: inflight services like food and beverage are key to passenger satisfaction; satisfaction with food and beverage is lower than with entertainment options; past experience with an airline is a key driver of carrier selection. Among carriers flying to Europe, Turkish Airlines ranked highest, followed by Virgin Atlantic; British Airways/Delta Air Lines tied for third. Among carriers flying to Asia, Japan Airlines ranked highest, followed by Delta and Korean Air.