Egencia to Offer Post-Ticketing Airlines Exchange for All Clients
Service enables travelers to change flights themselves after they book, with instant visibility on fare changes and penalties
by: BTE
Egencia announced the availability of post-ticketing online air exchange for all of its clients. It claims to be the only TMC to offer this functionality at a scale that covers travelers from all types of companies globally. Travelers can now change flights themselves on either desktop or mobile after they book, with instant visibility on any potential fare changes and penalties. Modifications, according to Egencia, are quick and easy and travelers have access to all the information needed to make their choices. In addition to the cost of changing a ticket, mobile and desktop users can also see available flight times within the same cabin class. The payment and previous seat preferences are automatically applied to new flights, eliminating those steps. This design, said Egencia, leads to a rate of touchless automation of over 80 percent for the new online exchange process.
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