Delta Launches Chat Feature for Travel Professionals
By Harvey Chipkin
Delta Air Lines will launch a chat feature on the Delta Professional portal through which travel managers and travel agents can connect with the carrier’s sales team. The feature will give managers another channel for quickly assisting customers. Agents will be able to interact with support members immediately and fix problems before they impact travel. The airline also announced that it would begin rolling out the Securities Hub, a new self-service application designed to streamline the corporate agreement filing process. Starting in November, corporate customers and agency partners will enjoy features such as automatic error-checking. In addition, Delta is enhancing its corporate meetings product, Delta Edge Meetings, with new features beginning this fall. They include a 24-hour filing commitment and expanded reporting. Delta also announced its Sky Partner Reports would have a new streamlined look beginning in mid-November and include data points that will more clearly show the value of the customer’s partnership with the airline.