Corporate Travel Management (CTM) has introduced three new global business units “to enhance its competitive value proposition” for multinational corporate clients, the company’s agency network and supplier partners. The three are: Global Customer Solutions, focusing on maximizing value to the global and multinational travel program segment; Global Agency Partnership Program, focused on adding value to CTM’s global partner agencies by leveraging the company’s scale, buying power, content aggregation and technology; and Global Supplier Partnerships Program, a new team tasked with continuing to grow supplier partnerships across air, hotel, car, technology and other third-party providers. Laura Ruffles, Global COO, said the company acted quickly to successfully integrate recent acquisitions (Travel & Transport, Radius Travel and Tramada) during the downturn in travel activity. This has enabled CTM, she said, “to design a new business framework to support exciting growth opportunities for our customers, suppliers and agency partners in a post-COVID environment.” CTM has listened to feedback from customers, partners and sales and technology teams, said Ruffles, “to identify the needs, opportunities and challenges facing global travel programs as they get back to business travel.” And, she added, “we’re confident that we’ve successfully implemented a structure that fills a market gap.”