Business Travelers Wary of Screen-Based Interaction, says Survey
BCD Travel research shows 60% favor return to pre-pandemic travel levels >>
by: Harvey Chipkin
Business travelers are raising concerns about the reliance on screen-based interaction as their primary meeting method. Now more than ever, they are also looking for control, ease and simplicity, according to a recent survey of 738 business travelers worldwide. BCD Travel conducted the survey from July 6-20. While virtual meetings and remote work are here to stay, business travel and face-to-face meetings remain extremely important. Seventy-six percent of survey respondents said business travel helps them perform their work efficiently. In a post-pandemic travel environment, 60% prefer to return to pre-pandemic levels of business travel, while 26% prefer to travel less and 9% to travel more. When it comes to corporate travel policies in a post-pandemic environment, survey respondents care mostly about being able to decide for themselves whether to travel (64%). In addition, they desire a more simplified trip approval process (58%) and the prioritizing of direct flights (53%). For remote versus face-to-face meetings, 74% rate in-person client meetings as the most important reason for business travel, followed by team building, sales meetings and meetings with partners or suppliers. The main travel concerns remain consistent with previous BCD traveler survey results. Travelers mainly worry about quarantine on arrival, followed by concerns over sudden lockdowns and rapidly changing travel regulations.
Respondents believe remote work and meetings are here to stay, but they are clearly lacking when it comes to relationship building. They say the main weaknesses of virtual meetings are: Lack of human contact (66%) Limited interaction (58%) Easy distraction (54%) Unsuitability for some meeting types (51%) “Zoom fatigue” and technology issues (49%)
Mike Janssen, global COO and chief commercial officer, said that in a post-pandemic environment, corporations need to continue giving guidance. In order to remain an attractive employer in this fast-developing environment, he said, “they should also consider empowering employees to make their own travel decisions.”