British Airways Enhances Flight Disruption Information
British Airways has launched a new section of its website to help customers change their bookings and find out more about their consumer rights if their flight plans are disrupted. The new section assists customers with managing their bookings, re-booking, refunding or changing their flights, as well as linking travelers to the specific customer relations teams able to help them request special assistance, claim compensation, locate their bags or apply for reimbursement if they’ve paid extra to reserve special meals or seating. This new approach speeds up the resolution time by immediately connecting customers with the relevant department, rather than the general customer relations team. Finola O’Sullivan, general manager, global customer care, said the new section of the website means customers can clearly identify where to send their inquiry, and, as it is immediately delivered to the appropriate team, the airline is able to deal with it faster.